EU9 Privacy Policy

Table of Contents

EU9 Casino (‘EU9’, ‘we’, ‘us’) operates eu9-game.my. This policy explains what personal data we collect when you use our platform, why we collect it, who we share it with, and what rights you have. By completing registration or using any part of the platform, you agree to the practices described here.

1. Data We Collect

Account and Identity

Full name, date of birth, nationality
Phone number and email address
Username and encrypted password
MyKad or passport documents – collected during KYC verification only

Financial

Bank account or e-wallet identifiers used for deposits and withdrawals
Transaction history, amounts, dates and payment methods
Cryptocurrency wallet addresses where applicable

Technical

IP address, device type, operating system, browser type and version
Session duration, pages visited, game activity logs
EU9 app version for mobile users
Cookies and tracking technologies – see Section 5

Communication

Live chat, WhatsApp and Telegram support transcripts
Email correspondence
Marketing consent records

2. How We Use Your Data

Account operation – login sessions, game access, balance management
Payment processing – deposits, withdrawals, transaction verification
KYC and AML compliance – identity verification required by our Curacao and PAGCOR licences
Fraud prevention – detection of suspicious activity
Customer support – query resolution via Live Chat, WhatsApp and Telegram
Marketing – bonus alerts and promotion notifications – consent-based only
Legal compliance – records required by our gaming licences

3. Legal Basis

Contract performance – necessary to operate your EU9 account
Legal obligation – KYC, AML and records required by Curacao and PAGCOR licensing
Legitimate interests – fraud prevention, platform security
Consent – marketing emails and optional analytics cookies (withdraw any time)

4. Data Sharing

EU9 does not sell your personal data. We share data only with:

Payment processors – banks, e-wallets and crypto platforms for transaction processing
KYC providers – identity verification services
Game providers – Pragmatic Play, Evolution, Playtech, Microgaming, Allbet, Spadegaming – receive anonymised session data to operate games, certified by iTech Labs and BMM Testlabs
Regulatory authorities – Curacao and PAGCOR where legally required

5. Cookies

Essential cookies – required for login sessions and security. Cannot be disabled.
Analytics cookies – page usage data to improve the platform. Opt-out available.
Preference cookies – language and display settings.
Marketing cookies – requires explicit consent.

Manage preferences via the cookie banner on first visit. Disabling essential cookies prevents login.

6. Data Retention

Active account data – held for the life of your account
Transaction records – minimum 5 years per licensing requirements
KYC documents – minimum 5 years after account closure
Support communications – 2 years from last contact
Marketing consent records – until consent is withdrawn

7. Security

256-bit SSL/TLS encryption on all data in transit
AES-256 encryption on data at rest
Role-based internal access controls
Regular security audits

In the event of a breach posing material risk to players, EU9 will notify affected accounts within 72 hours of discovery.

8. Your Rights

Access – request a copy of all data we hold
Rectification – correct inaccurate data
Erasure – request deletion, subject to licensing retention requirements
Portability – receive your data in machine-readable format
Object – opt out of marketing or profiling at any time
Withdraw consent – for marketing and analytics cookies at any time

Submit requests to [email protected]. We respond within 30 calendar days.

9. Minors

EU9 is for players aged 18 and above. Accounts found to belong to under-18 users are closed immediately. Report suspected underage accounts to [email protected].

10. Policy Changes

Material changes are communicated via email and a login-screen notice. Continued use after changes constitutes acceptance.

11. Contact

Privacy enquiries: [email protected]
General support: Live Chat on eu9-game.my, WhatsApp, Telegram

Related pages: Responsible Gaming | About EU9.